The Coroners’ Courts Support Service is urging people in Norfolk to consider volunteering to help families and witnesses attending inquests at the Norfolk Coroner's Court. The independent charity says trained volunteers can make what is often one of the most distressing days in a person’s life more manageable.
What the volunteers do
Volunteers act as a reassuring presence for those unfamiliar with court settings and the inquest process. Their role includes explaining what to expect, showing people around the courtroom, answering basic questions, offering refreshment and signposting to longer-term bereavement support where appropriate.
- Emotional support — sitting with bereaved relatives and listening.
- Practical guidance — explaining courtroom layout and procedure.
- Hospitality — providing tea and biscuits and a calm space.
The charity asks volunteers to commit to two court duties each month.
Who is already volunteering
Among the current team is lead volunteer Guy Frankham, 78, who has been with the service for 12 years and previously ran a marine business. He describes why he took on the role after retirement and the difference volunteers can make on the day of an inquest.
"The difficult circumstances surrounding the death of a loved one are hard enough to process, and then attending an inquest is another experience that can make people feel out of control, especially if they have no understanding of what is going to happen. We just want to ease that burden and make the process feel less overwhelming at an already difficult time."
Why this role matters locally
For many people attending an inquest it is their first time in a courtroom. The combination of grief and a formal legal process can be intimidating and bewildering; volunteers bridge that gap by providing human reassurance and practical information. The service also helps connect people to more specialist bereavement organisations when further support is needed.
| Requirement | Detail |
|---|---|
| Time commitment | Two duties per month |
| Location | Norfolk Coroner's Court |
| Skills sought | Compassion, good interpersonal skills |
The charity provides training for volunteers so they can carry out their duties confidently and sensitively. People who enjoy meeting others and who can offer a calm, reassuring presence are encouraged to apply.
Anyone interested in volunteering or seeking more information should contact the Coroners’ Courts Support Service directly. The local service says new volunteers play a vital part in easing the experience for families during a profoundly difficult time.
