Newly published patient feedback has identified which GP reception teams in Bolton are delivering the best front‑line experience — and which are falling short. According to the latest survey data, Dr S Naseef’s surgery at Pikes Lane Medical Centre topped the list, with 97% of respondents saying they found the reception team helpful.
What the results tell Bolton patients
The figures point to a strong relationship between how easy it is for patients to contact a practice and their overall satisfaction. Practices rated highly for telephone access also tended to receive better overall reviews. That pattern underlines the importance of reception staff and systems in shaping people’s experience of primary care.
Joint runners‑up for reception team satisfaction were Crompton View Surgery and Edgeworth Medical Centre, each with 96% positive responses. Several other local surgeries also scored in the mid‑90s for helpfulness.
"It's a team effort - for example I call my practice manager 'The Queen of Bolton' because of how good she is! It's very good to hear how positive our patients have been about us - it's good to know they appreciate us,"
The comment above was made by the clinician at the top‑ranked practice, reflecting pride in a well‑regarded reception team.
Which surgeries performed best and worst
Patients were asked about how helpful reception staff were; the results show a sizeable spread across the borough.
- Top performers: Dr S Naseef (97%), Edgeworth Medical Centre (96%), Crompton View Surgery (96%), Burnside Surgery (96%).
- Lower‑scoring practices: Beehive Surgery (64%), Al‑Fal Medical Group (68%), Greater Lever One (71%).
| Position | Surgery | Reception helpful (%) |
|---|---|---|
| 1 | Dr S Naseef (Pikes Lane) | 97 |
| 2 (joint) | Edgeworth Medical Centre | 96 |
| 2 (joint) | Crompton View Surgery | 96 |
| Lowest | Beehive Surgery (Crescent Road) | 64 |
What this means for patients and practices
For patients, the survey offers a snapshot to help choose where to register or to raise concerns if service is poor. For practices, the results act as feedback on how reception arrangements, staffing and telephone systems affect patient perceptions and access to care.
Local surgeries that scored well highlighted coordinated teams and practice managers as key factors in positive feedback. Those with lower results may need to review staffing levels, call‑handling processes or communication with patients to improve accessibility.
Residents looking to compare their own surgery’s performance should review the full dataset published by the survey for more detail on overall ratings and access measures across Bolton's practices.
